1. Who This Applies To
This policy applies to text messages sent through IZionAI Core, including missed-call auto-replies, appointment confirmations and reminders, follow-ups, and messages sent from the CRM inbox.
2. Consent
Businesses using the platform are responsible for obtaining prior express consent from recipients before sending marketing or promotional SMS. Transactional messages (for example, appointment confirmations, receipts, and replies to inbound inquiries) are sent based on the customer's prior interaction with the business.
3. Message Frequency & Rates
Message frequency varies based on your interactions with the business. Message and data rates may apply. Consent to receive SMS is not a condition of purchase.
4. Opt-Out (STOP)
Recipients can opt out at any time by replying STOP to any SMS from a business using the platform. Opt-outs are honored on a per-sending-number, per-recipient basis and are typically processed immediately.
5. Help (HELP)
Recipients can reply HELP for assistance and will receive contact information for the business, plus a link back to izion0718@gmail.com for platform-level questions.
6. Business Obligations
- Send SMS only to recipients from whom you have appropriate consent.
- Do not send messages that are unlawful, deceptive, harassing, or contain restricted content (for example, illegal cannabis, illegal firearms, hate speech).
- Comply with the TCPA, CAN-SPAM Act, CTIA guidelines, carrier requirements, and any state-specific rules.
- Maintain records of consent and be able to produce them on request.
7. Data
SMS content and metadata (numbers, timestamps, delivery status) are stored in the sending business's workspace. See our Privacy Policy for how information is handled and protected.